Terms of Service

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction to use DMDrop. By using the Service you represent and warrant that you meet these requirements. If you are using DMDrop on behalf of a business entity you represent that you have authority to bind that entity to these Terms.

DMDrop is not available to individuals or entities located in countries subject to comprehensive sanctions administered by OFAC, the EU, or the UN Security Council.

2. Account registration and security

You must provide accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at legal@dmdrop.store if you suspect unauthorized access.

One person or legal entity may maintain no more than one free Creator account. Multiple accounts created to circumvent subscription limits may be terminated without notice.

3. Creator responsibilities

As a creator using DMDrop you agree that you:

• Own or have all necessary rights and licences to any digital product, image, description, or other content you upload or sell through DMDrop.
• Will fulfil all digital product orders in a timely manner and provide products that materially match their descriptions.
• Are solely responsible for any tax obligations arising from sales made through your storefront (note: Dodo Payments acts as Merchant of Record for qualifying transactions and handles applicable sales tax / VAT / GST on your behalf where stated in the Dodo Payments agreement).
• Will not misrepresent affiliation with any brand, celebrity, or public figure in your storefront or product listings.
• Will comply with the FTC Endorsement Guides and any equivalent local disclosure requirements when promoting affiliate products.
• Acknowledge that DMDrop may suspend automation campaigns that generate unusually high error rates or that Meta flags for policy violations.

4. Instagram integration and Meta platform policies

DMDrop's automation features operate through the Meta Graph API under an approved Instagram Messaging permission. By connecting your Instagram Business account you agree to:

• Use the automation features only on Instagram accounts you own or are an authorized administrator of.
• Not use automated DMs to send spam, unsolicited commercial messages, or content that violates Meta's Advertising Policies or Instagram's Community Guidelines.
• Not attempt to circumvent Meta's 750 DMs per hour rate limit or any other platform-imposed restrictions.
• Not use the integration to collect follower data for purposes beyond the "follow-gate" campaign feature explicitly described in our Meta App Review submission.
• Acknowledge that Meta may revoke permissions at any time and that DMDrop is not liable for any service interruption caused by changes to Meta's platform policies.

Prohibited uses of the Instagram integration include but are not limited to: scraping user data, sending DMs without a prior organic comment trigger, impersonating other people or brands, sending promotional content to users who have opted out, or operating automations on behalf of undisclosed third parties.

5. Payment terms

5.1 Creator subscriptions

Access to certain DMDrop features requires a paid subscription. Subscriptions are billed on a monthly or annual basis via Dodo Payments. By subscribing you authorise Dodo Payments to charge your selected payment method on the recurring cycle you choose. Prices are displayed inclusive of any applicable taxes where required by law.

You may cancel your subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time in the current period unless required by applicable consumer protection law in your jurisdiction.

DMDrop reserves the right to change subscription pricing upon 30 days' notice. Continued use after the notice period constitutes acceptance of the new price.

5.2 Digital product sales

When a customer purchases a digital product from a creator storefront, Dodo Payments processes the transaction as Merchant of Record. DMDrop deducts a platform service fee (as specified on the Pricing page) before remitting the remainder to the creator. Pro plan creators receive 0% platform commission per the current pricing schedule.

All digital product sales are final unless the product is materially different from its description or is non-functional. Refund requests should be directed to the creator in the first instance and to DMDrop support if unresolved within 7 days.

5.3 Disputes and chargebacks

Fraudulent chargebacks or payment disputes may result in immediate suspension of the responsible creator account pending investigation. Creators are liable for the chargeback amount plus any fees imposed by Dodo Payments.

6. Prohibited conduct

You must not use DMDrop to:

• Violate any applicable law, regulation, or third-party rights.
• Upload, publish, or distribute content that is defamatory, obscene, threatening, harassing, or that infringes intellectual property rights.
• Attempt to gain unauthorised access to DMDrop's systems, databases, or other users' accounts.
• Use automated tools (bots, scrapers) to access the platform outside of the integrations explicitly provided by DMDrop.
• Reverse-engineer or decompile any part of the Service.
• Sell, resell, or sublicence access to DMDrop's API or automation infrastructure to third parties.
• Use the platform in any way that could damage, disable, overburden, or impair our infrastructure.

7. Intellectual property

DMDrop and its licensors own all intellectual property rights in the Service, including but not limited to software, design, trademarks, and documentation. These Terms do not transfer any ownership rights to you. You are granted a limited, non-exclusive, non-transferable licence to use the Service strictly as permitted by these Terms.

You retain ownership of content you upload (digital products, images, copy). By uploading content you grant DMDrop a worldwide, royalty-free licence to host, store, display, and deliver that content as necessary to operate the Service.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE OF HARMFUL COMPONENTS.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DMDROP'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO DMDROP IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) USD 100.

IN NO EVENT SHALL DMDROP BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10. Indemnification

You agree to indemnify, defend, and hold harmless DMDrop and its officers, directors, employees, and agents from any claim, liability, damage, or expense (including reasonable legal fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any content you submit or sell through the platform.

11. Termination

Either party may terminate the relationship under these Terms at any time.

• You may terminate by deleting your account from your profile settings or by emailing legal@dmdrop.store.
• DMDrop may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if required by law or by Meta's platform policies.

Upon termination all licences granted to you cease. Sections covering intellectual property, limitation of liability, indemnification, and disputes survive termination.

12. Governing law and disputes

These Terms are governed by the laws of [YOUR JURISDICTION — to be confirmed with your lawyer]. Any dispute arising out of or in connection with these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the rules of [ARBITRATION BODY], with proceedings conducted in [CITY, COUNTRY].

Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

13. Changes to these terms

We may modify these Terms at any time. Material changes will be communicated by updating the effective date and, where required by law, by direct notification to registered users. Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms.

14. Contact